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NOTICE - PROMINENCE PATIENTS
We are currently working with legal counsel to address the contract termination initiated by Prominence. We will update you when we have more information.
We understand the timing of Prominence’s termination has caused many of you distress, as this termination leaves you without the ability to select a different plan to continue care at Reno Eye Institute for a significant amount of time.
WHAT CAN YOU DO?
Patient/customer feedback carries significant weight, and it is important that Prominence hears your perspective directly.
IF YOU HAVE PROMINENCE MEDICARE ADVANTAGE:
Please contact Prominence directly to voice your concerns: 855-969-5882
Please contact Medicare to report this contract termination which prevents your ability to seek care with your preferred provider. As Medicare has oversight over all Medicare Advantage Plans, they take patient complaints seriously.
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VISIT: medicare.gov - click “talk to someone” and you can use the links to initiate a phone call or a live chat
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CALL: 1-800-MEDICARE *1-800-633-4227*
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EMAIL: ROSFOORA@cms.hhs.gov
IF YOU HAVE PROMINENCE THROUGH YOUR EMPLOYER:
Please call the number on the back of your card and voice your concerns.
We also suggest reaching out to your human resources officer to report this issue which prevents your ability to seek care with your preferred provider.